Mass Commercial Cleaning Services industrial and commercial contract cleaning
413-586-4696
508-347-3337

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commercial cleaning 
Quality Control
 
MCC understands that in order to achieve the results our clients and we expect, we have to have quality control systems in place. These systems are used not as sticks to remonstrate an employee, but as tools for continued improvement.
  • Daily Inspections: Daily Inspections by site supervisors record when work is performed; inspect for quality of work; demonstrate areas of retraining or lack of understanding; identify tools for improvement.
     
  • Log Book: The Log Book is a vital communication tool. It records needs or problems, and is a two-way communication between MCC and its clients.
     
  • Weekly Inspections: Weekly inspections are performed by an off site management person. This allows a fresh outside look at our contracts and provides the site supervisors with weekly feedback.